Product
A memory layer for the building, and the tools to run it.
Masaq Hub does two jobs: it keeps your corporation’s knowledge — captured from the email that already flows through it — and it runs the day-to-day: requests, bookings, permits, announcements, votes.
The memory layer
Nothing is lost. Everything is cited.
A mailbox for the building
Each corporation gets its own email address. CC it, and the message and every attachment are kept permanently — nothing depends on someone remembering to upload.
OCR on everything
Scanned engineer reports, photographed invoices, image-only PDFs — all become machine-readable text on arrival, then summarized and keyword-indexed.
Meetings become minutes
Board meetings run over Zoom are recorded and transcribed, and the transcript is turned into minutes that live with the rest of the record.
Figures become charts
Recurring numbers — the reserve-fund balance across monthly financial statements, for example — are extracted into series you can actually look at.
Answers with citations
Ask a question in plain language; the assistant answers from the building's own records and links to the source document every time. It's a research assistant over your records, not an oracle.
Permission-bounded, always
The assistant is bounded by the same permissions as the person asking. A resident's question is answered only from what that resident can already open; a director's, from what the board can see.
Human-confirmed filing
Anyone can email a building's address — so nothing becomes visible or quotable until a person confirms where it belongs and who can see it. The system suggests a folder and audience; approval is one click. That gate is why you can trust the answer.
Open access via MCP
Directors who already use an AI assistant of their own can query the building from it over the Model Context Protocol, inside the same permissions.
On the roadmap
Two things we’re building next, and say so plainly: full-text search across document contents, so recall doesn’t depend on remembering which thread something arrived in; and deeper assisted filing, so the confirm step gets even shorter. Today, filed and well-named documents are found reliably; a raw mail pile still benefits from a human pointing at the right thread.
Day-to-day operations
Everything a building needs, in the base price.
People
- Residents & owners directory
- Board & staff roles
- Suite records
Requests & incidents
- Service requests with priority, assignee, and comments
- Security incident reports
- Configurable request kinds (violations, alterations, …)
Amenities & parking
- Facility reservations, including paid bookings
- Visitor parking permits
- Lockers, bike racks, and storage registers
Communication
- Announcements with templates and drafts
- Events with RSVP
- Email & SMS notifications
- Lobby digital displays
Governance
- Board approvals and e-voting with thresholds and quorum
- Surveys — audience-scoped, with tallies
- Virtual board meetings with recorded minutes
Documents & money
- Document library — declaration, by-laws, rules, minutes, financials
- Online payments via Stripe
- Charges and payment tracking
Configured, not custom-coded
Your building’s quirks, in hours.
One building wants concierge parcel tracking. Another wants bike storage registration. Another wants a fob-and-key register with an approval flow. Masaq Hub’s core is a configurable catalogue of place types, roles, permissions, and page layouts — so a building-specific module is a few hours of configuration, not a change request with a quote attached.
We build these modules with you during onboarding, included in the price, within an agreed scope.
Linked corporations
Shared facilities, finally shared properly.
Shared visitor parking between towers, a pool owned by a common-element corporation, amenities split across three corporations — today that usually runs on paper, spreadsheets, or a shared login nobody is comfortable with.
Masaq Hub links each corporation’s system while every manager keeps control of their own building’s resources, with configurable access to the shared ones. Residents of every linked building book from the same app.
Straight answers
What Masaq Hub is not.
You’re evaluating software for a corporation you’re legally responsible for. You deserve the boundaries up front.
We are not your accounting back office.
Masaq Hub tracks charges and payments, but it is not a general ledger. It sits comfortably alongside whatever accounting system your management company already runs.
We don't issue status certificates.
Status-certificate platforms are established and specialized; we integrate into your workflow rather than replacing them.
The app is installable web, not app-store native.
Masaq Hub works on any phone as an installable web app — no download required, nothing to keep updated.